Shipping Policy
SECTION 1 – SHIPPING TIME AND PROCESS
Orders are processed within 2–31 business days, Monday through Friday (excluding holidays). Shipping estimates:
- USA, EU: 2–14 business days
- International: 7–31 business days
SECTION 2 – SHIPPING COSTS
Calculated at checkout. Customs, duties, and taxes are the customer’s responsibility for international shipments.
SECTION 3 – SHIPPING ADDRESS
You must provide accurate shipping information. We are not responsible for incorrectly entered addresses.
SECTION 4 – TRACKING ORDERS
You will receive a tracking number via email once your order is shipped.
SECTION 5 – LOST OR DELAYED SHIPMENTS
Report lost orders within 60 days of the order date. Delays may happen due to external factors.
SECTION 6 – SHIPPING WARRANTY
6.1 – Coverage
- Replacements for damaged packages (with photo proof)
- Lost package refunds/replacements
- Stolen packages up to $150 with police report
6.2 – Warranty Timeframe
File within 14 days (damages) or 60 days (lost/stolen) with proper documentation.
6.3 – Exclusions
Excludes acts of God, incorrect addresses, customs delays, and strikes.
6.4 – Claim Process
Email us with evidence and order details to process claims.
SECTION 7 – DAMAGED OR DEFECTIVE ITEMS
Contact us within 14 days of delivery with photo evidence to request replacements/refunds.
SECTION 8 – SHIPPING RESTRICTIONS
We may limit shipping to certain countries or regions as needed.
SECTION 9 – CONTACT INFORMATION
Email: [email protected] for shipping inquiries and warranty questions.
SECTION 10 – FAQ ON PRODUCTION AND SHIPPING
10.1 Order Processing
Verification: 12 hours | Production: 2–7 days
10.2 High-Volume Seasons
Production delays of 3–4 days may occur during peak times.
10.3 Split Shipping
Orders may ship in multiple packages due to quality control and vendor locations.
10.4 Vendor Substitution
Vendors may substitute products of equal or higher quality if out-of-stock.
10.5 Shipping Timeframes
- Standard: 3–10 business days (US/EU)
- Express: 2–5 business days
- International: Up to 30 business days
10.6 Shipping Methods
We use USPS, UPS, and DHL. Costs vary by weight and location.
10.7 Shipping Countries
We ship worldwide except for restricted countries. Full tracking is available for select countries.
10.8 VAT Taxes
International customers are responsible for all applicable taxes and customs duties.